Counseling Services of Barbara Reade, L.C.P.C.
Bel Air, Maryland 21014

Phone: 410-803-1510

Email: reade.lcpc@yahoo.com

THE QUICK LIST:

The Essentials of Conflict Management

          1. Identify the problem CLEARLY

                                and

                   -listen to and hear yourself   &

                      -listen to and HEAR others

          2. Speak with honesty and sincerity

          3.-Listen to yourself:----------------- Identify your true needs

          4. Communicate your needs in a way that will get heard

          5. Have some room to negotiate

          6. SET YOUR GOAL FOR A WIN-WIN SITUATION

          7. Treat yourself and the other person with dignity and respect

          8. Don’t loose your cool

          9. Take it one step at a time

          10. Own your bottom line and know when you must say ‘no’!!

By Barbara Reade, LPC, 1999